Customer relationship management (CRM) is the combination of strategy and technology that your business can use to centralise, manage, and analyse customer interactions and data throughout your customer’s journey. The goal of using a CRM system is to improve your customer relationships and assist in better customer retention to drive growth in sales.
This is where service, sales and marketing come together to ensure the success of your CRM KPIs.
Integrating a CRM system will help you:
Check out the video for more information about which CRM KPIs to look out for in order to maximise sales growth.
Our email specialists will help you increase open rates to drive up your online revenue, while our dedicated CRM team cements your relationship with existing clients through regular email, SMS, and social feeds. All supported by reports from in-house analysts.
For more information, email our CRM Manager Sakshi Bhambhu on [email protected]
Create, every day.
We spend an average of 145 minutes a day on social media. But we only give 1.8 seconds of attention to each piece of content we see.
We're proud to support Volkswagen in their vision to ‘move people forward’ through a social approach that will create a positive impact within the community.
If you want to help your brand tap into emerging trends in E-commerce and digital engagement, then this article will be an interesting read.
It’s been incredible to see the social distancing wristband story picked up by so many publications around the globe. "As nearly 100 employees went back to work in the office of a Dubai media company, managers found a way to avoid awkwardness around social distancing" -colour-coded bracelets indicating how staff want to be greeted - Reuters reports.